Grievance Mechanism
INALUM provides a secure and trusted reporting channel to encourage the courage to report suspected violations and to strengthen a culture of integrity across the Company.
Handling Community Grievances
INALUM is committed to maintaining good and harmonious relationships with communities and stakeholders through optimal, open, and responsible communication in receiving, following up on, and resolving community grievances appropriately and continuously. Every grievance serves as input for evaluation to improve relationships with stakeholders and to support the sustainability of the Company and the community.
This commitment is in line with Board of Directors Circular Letter No. SE-003/DIR/2025 on the Company Policy on Sustainable Business Implementation of PT Indonesia Asahan Aluminium, which sets out the Company's commitment to building and maintaining good and harmonious relationships with communities and stakeholders through stakeholder communication and engagement.
Community Grievance Handling Process
Every grievance received is processed systematically through five stages, from receiving the report to communicating the outcome of the follow-up to the complainant.
Submit
Registration and Verification
Handling
Resolution
Closure and Evaluation
Grievance Handling Performance
INALUM periodically monitors the handling of community grievances to improve the quality of its relationships with communities and stakeholders. In the period January–September 2026, there were:
8
8
1
7
